Frequently Asked Questions
Everything you need to know about shopping with Twigs.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their fashion fix faster.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items with tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between structured pieces and oversized styles.
Are your materials sustainably sourced?
At Twigs, we prioritize ethical manufacturing. We use organic cotton, recycled polyesters, and eco-friendly dyes whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you ship internationally?
Yes, Twigs ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.